Age Verification FAQS

Why does Ivanna Vape verify my age?

All products on Ivanna Vape website are intended only for adult consumers, and we are committed to ensuring trust in every sale; therefore, we do not sell our products to anyone under the legal smoking age of 18. To substantiate your identity and confirm that you are of legal smoking age or older, we utilize a non-affiliated, third party company called 

AgeChecker.net

 

 

What is AgeChecker.Net?

AgeChecker.Net provides age verification services to online stores that sell age restricted products such as vaporisers and tobacco related products. Age verification is required by many federal and state laws.

What information is required?

For most customers, age verification process only requires your date of birth, name, and address. If AgeChecker.net cannot verify your age automatically, they will ask to upload a picture of your photo ID.

How do I upload my photo ID?

To make it as easy as possible, AgeChecker.net has three options for sending them a photo ID:

  • Take a picture using your webcam directly from the popup.
  • Upload a picture directly from the popup.
  • Enter your mobile phone number and use your phone's camera to complete the process.

Please note that uploaded IDs are NOT stored or viewed at Ivanna Vape.

How is my information secured?

The information you provide is used purely to verify your age. AgeChecker.net never share or sell data to third-parties.

Your privacy and security is very important to us. Access to all services related to age verification are protected with strong 256-bit AES encryption. All personal information is stored on a private internal network that is not connected to the internet.

AgeChecker.net will store your DOB, name, and address so that we can verify you without photo ID if you order again. Photo IDs are not stored, they are removed from memory as soon as you are verified.

For more information, see AgeChecker.net privacy policy.

How long does verification take?

We can verify about customers instantly using basic personal information.

If you cannot be verified automatically, you must submit a picture of your photo ID to be manually verified.

This process is easy and takes place within our popup. Once submitted, it will take around 10 seconds to verify you, depending on the number of requests in our queue.

You may cover other sensitive information, just make sure that we can clearly see your date of birth, name, address, and enough of the ID to verify that it is real.

Do I have to get verified every time I order?

Once you are verified you will be able to enter your DOB, name, and address to skip the extended verification process on any website using AgeChecker.Net. 

I need help, who do I contact?

If you are having trouble getting verified, email verification support team at help@agechecker.net

What if I don't live in the US?

International customers still have to submit their information for their records, however you will never be asked for a photo ID if you are ordering from outside the US. If AgeChecker.net determines that you are in the US but shipping internationally, you will have to be verified via photo ID.