Trouble Shooting Guide


Problem 1: My vape battery isn’t working

Check if you’ve pressed the power

Check if you’ve pressed the power button too often and turned it off. The majority of vape mods and batteries can be turned on and off by clicking the firing button a number of times in quick succession. Dependent on the brand of battery, this may be3, 5 or 6 times - check your user manual for details.

Check if you need to charge it

If you think it should be charged, just double check that you are using the correct charger for your battery. Your battery will give you a signal to let you know that connection has been made and charging is in progress.

Check for connection issues

Check for connection issues. The terminal between your battery and your tank needs to be clean. Use a cotton bud to clear away any dust particles and gunked up vape juice.


Check A Battery Safety page

Review a comprehensive guide to battery safety to ensure you haven’t compromised your battery in any way.


If none of that worked:


Like any rechargeable battery, your vape battery will lose storage over time. You can bring your battery in for us to check its capacity. Alternatively, It might be time for a new battery.